The responsibilities are shared, there are some things you can do as the person living in the home.
Other more invasive and serious treatment steps will have to be taken by the Owner, and will depend on how serious the pest problem is, how many sightings of the pests there have been, how much damage and disruption they have caused.
You can also contact the local council’s environmental health office to report a pest problem, so they can help you.
Use our Guest Help Form to alert us if you feel unsafe due to pests. Also report any holes that are found in the property, for example that need repairing to stop pests getting in.
This is best left to a professional pest control technician to decide, after an inspection. Since there are many factors used to judge how serious an infestation is. So how do you know if you should call for an inspection?
Let us know through the Guest Help Form if the pests are causing the home to be unsafe, affecting hygienic use and enjoyment of the home, or if there are repairs needed to the property (e.g. to repair holes that are allowing the pests to enter).
Let us know through the Guest Help Form if the pests are causing the home to be unsafe, affecting proper hygienic use and enjoyment of the home, or if there are repairs needed to the property (e.g. to repair holes that are allowing the pests to enter)
Behaving in a “tenant-like manner”, i.e. cleaning regularly, disposing of rubbish properly, and not leaving foodstuffs easily accessible to mice, rats, and insects, will all greatly reduce the chances of pest infestation. This applies not only in your home but around outside in communal areas near your building, encourage your neighbours to do the same, as an infestation could end up affecting all of you.
Also, be sure to report pest problems to building staff, neighbours, and to us via the Guest Help Form as soon as possible, so we can take early action.
We will contact the building staff and/or neighbours as appropriate, and judge how big the problem seems to be and how many properties are affected. It could be for example that an infestation near to your property is affecting you, but the pests are not actually based within your property’s boundaries. Combined action between several neighbouring properties may be needed.
A pest control survey from a qualified technician will be arranged as soon as possible, they will come to take detailed photos, and descriptions of the affected areas, and make recommendations for treatments to catch or kill the pests.
Sometimes these treatment plans may take several months, depending on the seasons, climate, and how serious the infestation is.
The technician may also recommend in their report for some property repairs to be carried out, e.g. filling in holes in wall cavities, or cupboards, to stop pests from moving between areas.
There is no easy answer here unfortunately, it is very much dependent on the circumstances, what is causing the pest problem, and how much of it is within our/your control in terms of property boundaries. It could take anywhere between a few weeks to a few months to follow the treatment plan recommended by a pest control technician.
So we should stress that prevention is the best cure – please follow the advice on this page to keep alert for pests, and to do the regular cleaning and safety steps to minimise pest infestation, and also help keep communal areas in and around your building clean and encourage neighbours to do so, to reduce the attraction of pests.