The rental contract should be signed by both you and the Owner, and we should have received the advance deposit and rent payments before your move in date.
The earlier you sign the contract and provide the advance payment, the more time we will have to prepare the property to your liking before you arrive. Please allow as much time as possible to allow us to accommodate your requests – e.g. cleaning, painting, furniture purchases, etc.
As long as there has been sufficient time allowed between your rent payment and your Move-In date any furniture or repair requests will have been carried out.
We will meet you at the property when you move in, to take a video inventory of the condition of the property and its contents. We will hand over the keys to you.
Please make a note of these during the inventory check, so they can be submitted to the relevant utility companies when you open the billing accounts in your name.
As guests are responsible for all utility bill payments you will need to take meter readings and submit these to the utility company.
Your Move-In appointment will usually be with your Host. However, there maybe occasions when your Host may not be able to meet you at the property, at a time convenient to you both. In this case, we will arrange for another member of our Guest Services Team to meet you instead. There may also be times when a 3rd party Inventory company will meet you at the property. In all cases our Guest Services Team will inform you beforehand who you will be meeting you for your Move-In appointment.
We will not be able to arrange your Move-In appointment and release keys to you unless we have received your first rent payment to our Bank Account as cleared funds. It is therefore critical you allow sufficient time for your bank remittance to reach us before your Move In date. Particularly if you are coming from abroad. You should make allowance for weekends and transmission processing times with your own banks.
This depends on the the size of the property of course but generally your Move-In appointment should not last more than 1 hour maximum with most taking less than 30 minutes. You can also take the opportunity to ask your Host any questions about how things work inside the Property should you have any questions.
Utility meters like Gas, Electric and Water are usually found inside the flat of modern buildings. Typically they will either be inside a storage cupboard in the hallway or inside a kitchen cupboard. In older buildings the meters may actually be kept in the basement of the building or sometimes in a box on the outside building wall. You may need a key to access the box. In such cases you should contact the building management to gain access for this. If you are still having difficulty locating the meters you can also ask your Host who may know or contact our Guest Services Team for further assistance.
We will provide 1 set of keys per guest, which will be individually tagged, so we know which set of keys is given to which guest. This is so, if you lose a set of keys, we will know which set it is and for which guest key replacements are needed for. This will be recorded as part of your Move-In appointment by our Hosts or the inventory clerk.
During your Move-In appointment we will take an inventory and property condition report. However, there may be things which are missed during this appointment which you may notice after you have moved in. In such cases you should report this to us within the 1st week of your Move-In date. You can do this by simply contacting us via our Guest Help form where you can submit additional photos or videos of the issue. Just let our Guest Services team know what issue was missed when you first moved in, so that they know the issue was not caused by you.
Yes we are able to help you with your move and put any items into storage as additional services we can provide. You can contact your Host if you need more information about this.
We can carry out the Inventory and Move-In inspection without you being present in person. However, you may miss the opportunity to report any damages or things not working or ask any questions about the property with the Property Host. If you are not able to attend your Move-In appointment in person you should notify your property Host to make alternative arrangements for key collection.