On-site Property viewings and rental applications
a. We urge you to follow the latest government guidance avaialble on the gov.uk website.
b. Viewings at occupied Properties
i. We will continue to liaise between applicants and current Guests for access as and when needed, in line with the TA terms we have with current Guests.
ii. We do accept that all parties (Hosts, current Guests, and applicants) will be sensitive to COVID-19 precautions, viewings may be refused based on that, which would qualify as a contractually-permitted “reasonable withholding” of access — if any of the occupants are in quarantine, for instance.
iii. We will put the safety of all parties first and follow public health advice.
c. Viewings at vacant Properties
i. Self-conducted viewings can be arranged at RentLondonFlat’s discretion, and if a copy of the photo IDs of all persons coming to view are provided to us in advance. We also kindly request an email be sent to us from your work email address stating that you wish to perform a self-conducted viewing.
ii. Access may be provided in these cases through on-site staff such as a Concierge, or via doorstep key drop by a Host, at a safe distance.
d. We unfortunately are not able to refund holding deposits to Guests who pull out of the application process due to COVID-19.