24/7 Guest Help, we’re there for you whenever you need assistance you can reach us whatever the issue
Our Hosts are committed to COVID-19 cleaning protocols and Social Distancing when conducting in person Viewings.
You can simply book a viewing in with the property Host on the property listing page of this website. You will then get a Calendar invite providing the full address of the property along with the date and time once the Host confirms the appointment. Click Here for more information.
In order to rent a London flat all Guest will need to submit an application via a 3rd party referencing company. The documents they typically require are photographic ID (Passport) and proof of income or employment or place of study as well any previous rental history if you have one. For full information on the referencing process Click Here.
On the day that your rental contract starts we will arrange a Move-In appointment with the Host who will then give you the keys. They will also take a video-inventory of the property condition on the day you move in before giving you the keys. For full details and what happens on your Move-In day Click Here
If at any point during your stay in one of our properties you need help you can reach out to us by scanning the QR code on your key tag. It’s the fastest way to let us know what you need help with! For full information visit our Guest Help page
Click here for the latest info on our COVID-19 response and resources for guests, including policy updates, rent payment alternatives, arranging maintenance repairs and more. Our Hosts have all been fully briefed on Social Distancing guidelines to provide maximum safety for our Guests.