How to rent in London — a guide for Guests

We outline for you how simple and easy it is to rent with us!

1. View

Browse our property listings, with YouTube video & 360 tours included for your convenience! Then book an in-person property viewing with one of our Hosts, so they can show you around.

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2. Rent

Submit your offer to rent using the offer link we emailed you. Once the offer is agreed, subject to referencing and credit checks just e-sign the rental contract (tenancy agreement), and pay the advance monies to us online securely and with peace of mind!

3. Move

Meet your property Host again to collect your keys and move in! You can get help at any time during your stay from our Customer Service Team up till and including the day you move out – Making You Feel At Home!

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Next – find out how to arrange a property viewing with us

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Convenient Online Renting

View photos, 360 tours, videos, book viewings, submit offfers, complete referencing and credit checks, e-sign your rental agreement, and pay your rent — all while on the go!

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Online support anytime

24/7 customer service, we are here for you! Whenever you need assistance you can get proeprty care advice, bills and contract management advice, and book repairs with us, from move in, to move out, and through-out your stay!

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Health and safety is a priority

Our Hosts are committed to COVID-19 cleaning protocols and social distancing when conducting in-person viewings.

Ready to start searching?

Subscribe to our YouTube Channel For our Step by Step How To Rent Video Guide

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Still have more questions about how to rent our flats? Never fear . . .

You can simply book a viewing in with the property Host on the property listing page of this website. You will then get a Calendar invite providing the full address of the property along with the date and time once the Host confirms the appointment. Click Here for more information.

In order to rent a London flat all Guest will need to submit an application via a 3rd party referencing company. The documents they typically require are photographic ID (Passport) and proof of income or employment or place of study as well any previous rental history if you have one. For full information on the referencing process Click Here.

On the day that your rental contract starts we will arrange a Move-In appointment with the Host who will then give you the keys. They will also take a video-inventory of the property condition on the day you move in before giving you the keys. For full details and what happens on your Move-In day Click Here

If at any point during your stay in one of our properties you need help you can reach out to us by scanning the QR code on your key tag. It’s the fastest way to let us know what you need help with! For full information visit our Guest Help page

Click here for the latest info on our COVID-19 response and resources for guests, including policy updates, rent payment alternatives, arranging maintenance repairs and more. Our Hosts have all been fully briefed on Social Distancing guidelines to provide maximum safety for our Guests.

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