Guest Help

Get help with questions or concerns after you have moved in to your London home.

 

 

1. Scan QR Code

The fastest way to request help is to simply scan the QR Code on the keytag attached to the keys for your property. or visit www.rentlondonflat.com/help

get help
guest help form

2. What is the issue?

Tell us what the issue is via the Guest Help form, whether it’s a property maintenance, tenancy or accounts issue. Take a video or photos as this will speed up responses.

3. Guest Services Team

Depending on the issue the appropriate team will respond as soon as possible. The Property Maintenance team for any repairs, the Tenancies team on any changes to your stay and the Accounts team for any billing or rent enquiries.

services
Responsibilities

4. Responsibilities

Both Guests and property Owners have legal obligations over the duty of care over the property. We will accordingly advise when the Landlord or Guest is responsible for the issue.

Next – How to get help with your Property Care

Making you feel at home
phone

Convenient Online Renting

Book Viewings, submit Offers, complete Referencing, E-Sign your Rental Agreement and pay Rent from a mobile.

Icon-2

Online support anytime

24/7 Guest Help, we’re there for you whenever you need assistance you can reach us from Move-In to Move-Out & Through-Out your stay!

badge

Health and safety is a priority

Our Hosts are committed to COVID-19 cleaning protocols and Social Distancing when conducting in person Viewings.

More questions about how to get help when renting a London flat?

Our Guest Services team will respond as quickly as possible to the issue and usually via email, unless it is an urgent issue that requires us to contact you by phone or text. Most enquiries should have been replied to within 1 working day. Please ensure we have your correct phone and email contact details (personal email address preferred, not institutional email addresses which may change).

If you do not get a satisfactory reply, you can raise a complaint via our complaints process which will be escalated appropriately.

Depending on the nature of the urgency, you may wish to contact Emergency Services. If your building has a porter or concierge in the building you should also contact them first as they are on-site to assist. You may also report any urgent or non-urgent issue via our Guest Help Form.

Yes you can always contact your property Host directly if you need help. Alternatively, you can also contact our Guest Services team who are available between 9am to 5pm Mon-Fri and 10am-3pm on Saturday on +442079931398. For contact out of office hours, it is best to reach our Guest Services team by scanning the QR Code on your keytag or visiting the Guest Help Form at www.rentlondonflat.com/help

If you receive any post addressed to the Owner, please could you let us know as soon as possible. You can check your Owner’s name on the rental contract, it will be on the same page as your name as tenants.

You can also directly forward Owner post items to our team at the following address:

c/o RentLondonFlat.com

Lytchett House
13 Freeland Park
Wareham Road
Lytchett Matravers
Poole
Dorset
BH16 6FA

U.K.

Please see this guide on how to forward post to us.

If you receive post addressed to anyone who is not the Owner, or yourself, or “The Legal Owner”, or similar, you can simply dispose of it or return the post to sender.

If you wish to make changes to your rental contract after it has been signed, such as changing the renters, then this can only be done by agreement from all parties. The current contract will be made void and discarded, and a new contract will be created.

This is the way it will work if you wish to change one renter, or even all renters, on a contract. You will in essence be asking to break the contract, and create a new contract with the new substitute people named on it. The Owner has to agree to this.

Also – there are other considerations to be made, for example regarding the condition of the property at handover between the renters, and also regarding the deposit handover. Please see our Move In and Move Out FAQs for more details.

Search

November 2022

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30

December 2022

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
0 Adults
0 Children
Size
Rent Per Week
Amenities
Facilities

Compare listings

Compare