Contact the relevant neighbour, or building staff, so the leak source can be identified and stopped, to limit water damage. Water could be coming from many areas, for example the roof, a property next door, or a property above. Once you have done that, next please report the issue via the Guest Help Form.
Check with neighbours, and if appropriate also with building staff, because there could be a local area supply problem if the water supply company are doing some repair works. Also check with your water supply company online, or on social media e.g. Twitter, they will be able to provide updates on any supply problems in your area.
Report it to us via the Guest Help Form. Do not use electrical applicances that are plugged into wall sockets, if they are near the leak, or water has escaped and come into contact with them. Try to reduce the spread of water, e.g. by using towels, or buckets. Contact any relevant neighbours that you think may be affected by the leak.
In the first instance, report it to us via our Guest Help Form. If possible, try not to use any appliance or fixture that may be causing the leak, such as a washing machine, bath, or shower. We intend to have a contractor to visit you within 24 hours of the report being made.
Report the issue through our online Guest Help Form, it is most likely a problem with a specific piece of plumbing equipment in your flat, which we can guide you to fix, or arrange a contractor visit, as needed.
Try to unblock the sink yourself using some basic domestic methods – for example as shown in this demo video, if the problem persists, inform our team through the Guest Help Form.
Stop using the water for drinking or food preparation, and contact your water supply company and explain the situation to them, they will be able to advise you on the next best steps.
Unless you are able to prove negligence by someone else (the Owner, a neighbour, etc.) that has caused the damage, then you will be responsible for replacing your own possessions. Therefore, it is always advisable to take out your own contents insurance policy to cover yourself for such situations. If you believe the Owner is responsible for negligent damage caused to your possessions, then please let us know through the Guest Help Form.