We’re sad to see you go! We’ll just need a few details to formally end your rental contract. We can also provide you with a good reference for future rentals. We of course welcome you to stay with us again!
Clean the property and remove your belongings in preparation for the Move Out inspection and video inventory on your last day. In some cases a written inspection report may need to be produced instead.
Finally, make sure you have taken final utility readings and provide this to the utility companies so that they can close your accounts for electric, gas, water, and any other bills.
Finally make sure you have taken final utility readings and provide this to the utility company so that they can take your name off any Electric, Gas, Water or Council Tax bills.
You can use our Guest Help Form to notify us. This will count as the written notice to quit that is required by your rental contract. Please also check the contract so you are aware of the minimum time period between giving notice, and actually moving out.
Yes, you can stop living in the property and move out if you wish, but you will still be liable for rent, bills, etc. If the property is going to be unoccupied for more than 3 weeks at a time, please let your Host know, for property insurance purposes.
If you wish to break the contract before your fixed term or break clause allows, you will need to find someone to replace you, i.e. someone to sign a new rental contract with the Owner, which will allow you to end your rent obligations.
Yes, we can help make removal (and storage) arrangements. Please ask your Host about this service if you need more information, and if you wish to proceed, submit the details via our Guest Help Form well in advance of your move out date.
Yes we are able to arrange cleaning of your flat at the end of your tenancy which will be charged as an additional service. If you have any belongings still left in the property you will need to collect these or else they may be disposed off accordingly.
If you are not able to attend your Move Out appointment in person, you will need to inform us immediately, and arrange for the property keys to be left somewhere we can collect them. For example, at the building concierge. Or, you could post them to our office. You should contact your Host if you need further help with this. The property should still be left in the same condition it was given to you when you move out. If it is not you may have fees deducted from your deposit accordingly or a claim submitted against your deposit insurance.
The condition of the property and the Owner’s contents at the beginning of your stay, must be compared with their condition at the end of your stay. The two reports taken at Move In and Move Out, allow us to do this comparison. There are rules (for example see here) for doing this comparison fairly. If any unreasonable damage is found, the Owner will claim compensation by deducting it from your deposit.
We aim to provide the inspection report to you within 3 days after you have moved out.
Contact the supply companies at least two weeks before your Move Out day and inform them that you wish to close your account on that day. They will issue you a final bill or account statement by post or online, that will show your account does not have any debts and will be closed as you requested. Please send us a screenshot or photo of that final bill or statement.
Your deposit is kept by us a dedicated bank account, separate from our rent-receiving account. It is ring-fenced, as per the necessary regulations set out by the deposit scheme. It has to be registered and protected with the deposit scheme to prevent inappropriate access to the funds.
If there are no damages to the property or deductions to be made then your deposit should be returned to you within 21 working days after the contract ends. However, if there are any disputes or repairs due, this may take weeks longer, depending on the length of the negotiations.
We would advise you to consult with your Host to prepare ahead of time and avoid these common deductions. Nevertheless we list some illustrative costs here, just for your reference, and to set rough expectations of the range of the charges.
Property cleaning: £150-£300+ per property, depending on the size, from 1 to 3 or more bedrooms.
Removal of items you left behind: £10-£100 per item, depending on size of the item, from a small box of shoes, to a large item requiring 2 people to carry it.
Painting: £50 per hour labour cost plus materials.
Lost keys: £30 per metal key, the cost for security access cards and fobs could be more, depending on building staff charges that vary between developments.
This means there are unusual damages found to the property, and the repairs and costs have not yet been agreed between you and the Owner. Our Tenancies Team will guide you through this to try and get a fair conclusion. If in rare cases the issues still cannot be agreed upon, external arbitration through the deposit scheme may be required, please consult the scheme website for further details, or our Tenancies Team can also provide those to you.
You will be asked to provide a UK bank account for the return of the deposit, when you request to Move Out. We can only accept UK bank accounts, not international bank accounts. If you are sharing a rental contract with others, we will return the deposit to one nominated bank account only. It is your responsibility to then further share the deposit contributions amongst yourselves as you see fit.
Depending on how long it has been since you left, and whether someone else has moved into the property, we may or may not be able to locate the items you have left in the property. If we do, we will try to arrange for you to come and collect them. Whilst we will try our best, there is no guarantee your items will be found. It’s best you ensure you have removed all your belongings at the end of the tenancy when you move out.
If your next stay is not with us, the Owner or agent will likely ask you for a reference from us, your previous agent, to support your application to rent from them. Any such reference requests should be emailed to us.