Neighbours

Neighbours

Contact the neighbour directly if you can – for example leave a note with a polite written request explaining the problem, and put it under their door, or in their post box.

Contact building staff, and ask them to escalate the issue with the neighbour.

Contact the police, and/or local council’s environmental health office and alert them to the noise pollution, light pollution, etc., whichever applies to this situation. The council and police have a duty to help maintain a healthy environment allowing you to enjoy your private space.

If you have tried the above and not had much success, let us know through the Guest Help Form so we can try to escalate the situation with any building or neighbour contacts we may have from the Owner.

Look at and follow the advice given in the Property Care section specifically related to water leaks.

Briefly, you will need to take photos and videos of the leak as evidence, try to slow or limit the damage caused by the leak e.g. by using a bucket, and then contact the neighbour or building staff as appropriate and ask them to take emergency action to find and fix the cause of the leak.

Follow the government guidance outlined here.

There are some steps you and the neighbour will have to take together initially to informally try and resolve the dispute, and beyond that, the local council may have to be involved.

Take and keep photo and video evidence for future reference. Usually these disputes can be resolved informally after discussion and consultation with the neighbour, but if legal action is needed then we will need this evidence. You can submit this to us via the Guest Help Form, if your initial attempts at talking to the neighbour and resolving it have not been successful.

It is a contractual obligation for you to maintain plants and other items, so they keep within the boundaries of your rental home. Pay particular attention to this if you have a garden in your home: hedges, and trees etc. will require trimming. If this is not done, we may get a complaint from the neighbours, and the costs of rectifying unmaintained boundaries may be passed to you.

Contact the neighbour directly if you can – for example leave a note with a polite written request explaining the problem, and put it under their door, or in their post box.

Contact building staff, and ask them to escalate the issue with the neighbour.

Contact the police, and/or local council’s environmental health office and alert them to the noise pollution, light pollution, etc., whichever applies to this situation. The council and police have a duty to help maintain a healthy environment allowing you to enjoy your private space.

If you have tried the above and not had much success, let us know through the Guest Help Form so we can try to escalate the situation with any building or neighbour contacts we may have from the Owner.

Look at and follow the advice given in the Property Care section specifically related to water leaks.

Briefly, you will need to take photos and videos of the leak as evidence, try to slow or limit the damage caused by the leak e.g. by using a bucket, and then contact the neighbour or building staff as appropriate and ask them to take emergency action to find and fix the cause of the leak.

Follow the government guidance outlined here.

There are some steps you and the neighbour will have to take together initially to informally try and resolve the dispute, and beyond that, the local council may have to be involved.

Take and keep photo and video evidence for future reference. Usually these disputes can be resolved informally after discussion and consultation with the neighbour, but if legal action is needed then we will need this evidence. You can submit this to us via the Guest Help Form, if your initial attempts at talking to the neighbour and resolving it have not been successful.

It is a contractual obligation for you to maintain plants and other items, so they keep within the boundaries of your rental home. Pay particular attention to this if you have a garden in your home: hedges, and trees etc. will require trimming. If this is not done, we may get a complaint from the neighbours, and the costs of rectifying unmaintained boundaries may be passed to you.

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